Being a business owner in the digital age, especially if you’re a heart-centred consultant, coach or mentor, is no easy feat. You’re juggling multiple responsibilities – from taking care of your household to growing your online empire. It’s like wearing all. the. hats, all. at. once! If this sounds familiar, then it’s time we talk about the primary role of an online community manager.
What is an Online Community Manager?
An online community manager is your secret weapon in navigating the digital world. Community managers answer questions, review comments and DMs, and resolve issues to keep your community vibrant. They are the superheroes who manage your day-to-day operations, ensuring that your business runs smoothly while you focus on what you do best – connecting with your audience and creating impactful content.
The Role of an Online Community Manager
The primary role of an online community manager is to create a sense of community within your online spaces. They may handle everything from administration, inbox and diary management, event preparation, to community engagement. They are the ones who ensure that your brand voice is heard and felt throughout your online platforms.
Administration and Management
A significant part of their job involves managing incoming inquiries, your diary and schedule, bookings, and event preparation. They keep track of all the moving parts so you don’t have to. If you remind yourself that the client experience begins at enquiry, then you know the importance of creating a consistent and nurturing journey from that space forwards.
Community Engagement
Community managers also play a vital role in onboarding new clients, connecting with them, and managing offboarding procedures. They create a welcoming environment for your community members, making them feel valued and appreciated.
Why You Need an Online Community Manager
As a driven, hardworking and ambitious business owner, you might be struggling to keep on top of everything. An online community manager helps you manage your time and resources more effectively. They are the supportive community voice and guidance you need to continue growing your business while also allowing you the time and space for taking care of yourself.
How can I assist you in this part of your business?
As a Client Journey and Member Care Manager my role is to start with a complete overview of your customer experience.
Starting with your first point of contact: your inbox/es! Yes, your inboxES. Maybe your enquiries are coming in via DMs. Maybe their coming in via email. Wherever those enquiries are coming from, we need to ensure that there is a smooth and welcoming approach.
I’ll look at your processes from there, we’ll have a lengthy discussion about your community, where your clients and members hang out, and decide on a support package that works best for you.
Please don’t hesitate to reach out if you’re needing support in your business, by booking in a Connection Call here.