I provide a holistic approach to administration, backend management and customer experience for membership leaders, consultants and coaches in Australia.
How I can help you:
Business support
- Implementing systems to keep your tasks and projects organised, ensuring nothing falls through the cracks.
- Email and diary management including scheduling appointments, acting as a filter to manage the multiple demands on your time.
- Organising travel and event arrangements.
- Connecting with other business leaders for collaborations, such as guest blog posts, podcast interviews, and media appearances.
- Organising and maintaining documentation.
- Conducting industry research.
As business owners, we need clear structures and reliable systems. My executive support ensures you stay on top of your commitments, helping to manage competing demands and improve focus.
Project and launch management
- Planning and development of launch plans, ensuring every aspect is covered.
- Coordinating the execution of tasks, keeping everything on track.
- Post-launch support to ensure the success of your new initiatives.
Effective project and launch management takes the stress out of major business initiatives, allowing you to focus on your vision and goals while ensuring everything runs smoothly.
Accountability and capacity partner
- Working with you to develop productivity strategies that fit your unique working style, helping you stay focused and effective.
- Acting as your accountability partner to oversee commitments and keep you on track.
Having an accountability partner helps maintain consistency, stay motivated, and meet your goals without feeling overwhelmed. Delegating routine tasks helps you avoid burnout and supports better mental health, sustaining productivity and creativity.
Customer experience
- Responding to client enquiries by email or direct message.
- Managing client relationships, including sending promotional material, and maintaining customer relationship management (CRM) systems.
- Following up payments, and managing member onboarding and offboarding.
- Moderating social media communities, such as Facebook groups.
Reliable customer service ensures your clients feel valued and heard, which is essential for building long-term relationships and a supportive community.
Need something else? No problem. Let’s chat to see how I can get you the support you’re needing.
Book in your connection call here, or sign up to my email list to keep up to date with what’s happening behind the screens.
